If your Hisense TV doesn’t connect to WiFi, try clearing the network cache by power cycling both the TV and router. Turn them off, unplug, and hold their power buttons for 20 seconds. After releasing it, plug it back in and power it on. This should help establish the connection.
In 2023, our smart homes rely heavily on the Internet for day-to-day activities. From office tasks to entertainment, we rely on various IoT devices every day.
While using the Internet for everything, if our TV, smartphone, or console stops connecting to a WiFi network, it can be a nightmare.
After extensive research and testing, I’ve compiled a guide to address the issue. Here, I’ll share proven solutions to help you reconnect your Hisense TV to WiFi.
Common Reasons Why Hisense TV Might Not Connect to WiFi
Understanding the causes of your Hisense TV not connecting to WiFi can help you solve the issue more quickly and effectively. Here are five common reasons why Hisense TVs do not connect to WiFi:
- Outdated firmware: Ensure your Hisense TV is updated to the latest firmware to prevent connection issues.
- The router is out of range: If your router is out of range or the signal strength is weak, your TV will not be able to connect to the WiFi network.
- Internet Service Down: If your ISP has temporarily suspended your service, you won’t be able to access the Internet.
- Using a VPN: Using a VPN can sometimes make it impossible to connect your TV to your WiFi network.
- Faulty wireless card: Finally, if your TV’s wireless card is defective, you will not be able to connect your TV to the Internet.
Step-by-Step Guide to Fixing WiFi Issues on Hisense TVs
Now you know what is causing your Hisense TV to not connect to the WiFi, let’s get to solutions.
Ease and Expertise Level
1. Power Cycle Your Hisense TV
Power cycling, also known as a soft reset, is a highly effective method to address many tech issues.
A soft reset, commonly known as power cycling, involves simply turning your TV off and then on again.
- Turn off the TV and unplug it.
- Press and hold the power button on the TV (not the remote) for 30 seconds.
- Reconnect the TV to the power outlet and turn it back on.
Once the TV is turned ON, try connecting it to the WiFi, and hopefully, it will connect; if not, try power cycling your WiFi router and modem as well.
2. Restart Your Modem and Router
If you power cycle your TV, it’s also essential to restart your modem and router for a complete reset. Some users have reported issues with certain routers, including models from Xfinity and Spectrum, where smart devices struggle to connect.
Turn OFF your router/modem and unplug it from the power source. Wait a few minutes before plugging them back in. After some time, plug the router back into the power and turn it ON.
3. Check Your DNS Settings
There is a possibility that your TV’s DNS settings are incorrect.
Your TV should be configured to choose an IP address from your router automatically, and it should also automatically retrieve a DNS address. But sometimes, it is set to be manual.
If your TV’s DNS settings are not set to automatic, you might need to set them up manually. Here’s how:
- Press the Home button on your Hisense TV remote.
- Go to Settings.
- Select Network.
- Select Network Configuration.
- Go to Advanced Settings.
- Select IP Settings.
If you see that the IP Setting mode is set to Manual, change it to DHCP. (It will make your TV automatically select an available IP address using the router’s DHCP.) Once done, restart your TV.
Setting the DNS settings to automatic ensures that your TV will automatically obtain the correct DNS address from your router.
Hopefully, your TV will be able to find an IP address and connect to the Internet connection after doing so.
4. Disable MAC Address Filtering on Your Router
When a router performs MAC authentication, it ensures that only authorized devices can connect to the network, a security measure known as MAC address filtering.
If you or someone at your home has enabled MAC address filtration on your router, there is a possibility you have not added your TV’s MAC address.
You can fix it either by adding your TV’s MAC or simply by disabling the MAC filtration.
For me, I would log in to my router, go to MAC filtration and disable it.
The procedure is different for each router, so you will have to go through your router’s manual.
5. Check the WiFi Signal Strength
Ensure your router is close to your Hisense TV to prevent disconnection issues.
This is because WiFi has a limited range and can only connect to devices within that range.
You can also see the WiFi signal strength in your TV’s network settings. If you can see weak signals, place the router closer to your TV.
6. Forget Your WiFi Network and Reconnect
Forgetting the SSID and reconnecting it is also another common solution, and Hisense provides a ‘Reset Network’ option in their settings menu.
After a network reset, your Hisense TV will no longer automatically connect to the same network it had previously been using. This allows you to manually reestablish the network connection, which will rectify the issue.
So, let’s see how we can reset the network on Hisense TV:
- First, go to your TV’s Settings by pressing the Settings gear button on the remote control.
- Select General Settings.
- Select Network Status.
- Finally, select Reset Network.
Your TV will give you some warnings; click through the warnings until the network is reset. Restart your TV and connect to the WiFi again by manually selecting the network and entering the password.
7. Connect to the Correct Network Band (2.4GHz or 5GHz)
Although most of the modern models from Hisense have the functionality to connect to the 5GHz networks but, older models don’t. If your TV does not support 5GHz networks, it will not be able to connect to a 5GHz network.
The simplest solution is to log in to your router and enable dual-band mode. Once enabled, your router will serve both 2.4GHz and 5GHz networks.
Once enabled, connect your TV to a 2.4 GHz connection, and it will be connected easily.
The procedure for enabling dual-band mode differs for each router, so please consult your router’s manual.
8. Update the Firmware
Your Hisense TV may have a multitude of difficulties if its operating system is not up to date.
Keeping the firmware up to date ensures that your TV has the latest security patches and bug fixes.
To fix this, update the firmware.
Although the firmware typically updates automatically, if your TV isn’t connected to WiFi, you’ll need to do it manually.
These steps will walk you through updating the operating system:
- First, connect your TV to the Internet using a wired connection.
- Go to the Menu.
- Select Settings.
- Select Device Preferences.
- Select About.
- Finally, select System Update.
You can also refer to the official Hisense website or manual for detailed guidance on firmware updates.
Your TV will start searching for updated firmware and will download and install it. Once done, it will be restarted.
9. Consider Using an Ethernet Cable (Most Reliable Way)
This is the most reliable way to connect your TV to the Internet.
If your TV still doesn’t connect to the WiFi after updating its firmware, you can rely on the ethernet.
Since you have already tested a wired connection to update the firmware, why not use it permanently?
Most WiFi issues, such as limited range and frequent disconnections, can be avoided by connecting devices directly to a router using an Ethernet cable, which also guarantees a consistent connection speed.
As a result, if you are having trouble with your Hisense TV’s wireless connection, consider plugging it into an Ethernet cable instead. I use my TV on a wired network all the time.
10. Factory Reset Your TV (Hard Reset)
Try resetting your Hisense TV to factory settings if nothing else has helped.
With that said, let’s hard reset your Hisense TV.
- Navigate to the ‘Menu.’
- Choose ‘Settings.’
- Access ‘About.’
- Click on ‘Reset.’
- Finally, opt for ‘Factory Reset.’
If your TV has a reset button on the back, pressing it will return the device to factory settings. The button is tucked away in a tiny hole and can only be pressed with a pin.
Once reset, your TV will be restarted, and you will have to do the initial settings again.
11. Replace the Wireless Card (Last Resort)
There is a possibility that your TV’s wireless card (which is just a small chip placed on the motherboard) is malfunctioning or burnt.
If you’re experienced in electronics repair, you could fix it yourself. Otherwise, contact Hisense customer care or a qualified technician.
12. Contact Hisense Support
When a hard reset doesn’t resolve a problem, it’s time to contact Hisense’s support team.
Reach out to Hisense support at 1-888-935-8880. Available Mon-Fri, 9 a.m.-9 p.m. EST, and weekends from 9 a.m.-6 p.m.
If your TV is still under warranty, they will repair it for free; if it is no longer under warranty, they may charge you.
Last Thoughts on Hisense TV Won’t Connect to WiFi
To conclude, your Hisense TV won’t connect to WiFi if there is some issue with the TV’s firmware, your home’s WiFi router, or your TV’s Internal parts.
If your Hisense TV isn’t picking up WiFi 5GHz, it might only support a 2.4GHz connection.
You can fix it at home by simply power cycling your TV and Router, or you can call Hisense customer care if you are unable to fix it yourself.
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Frequently Asked Questions About Hisense TV WiFi Issues
Why my Hisense TV won’t connect to WiFi?
To fix a Hisense Roku TV not connecting to WiFi, reboot the TV and router, verify the WiFi connection, reposition the router, and make sure it has access to the Internet.
Your Hisense TV has a reset button on the back. Put your finger in the hole and keep it there for 15 seconds to reset your TV.
What to do if my Hisense TV won’t Turn ON?
If your Hisense TV doesn’t turn on, try disconnecting it from the power outlet and holding the power button down for 30 seconds. After it is done, connect it to the power and turn it ON.
How to Connect Hisense TV to WiFi?
To connect a Hisense TV to WiFi, press the Menu button on the remote and navigate to Settings > Network > Wireless. Select your WiFi network and enter the password.