If your Firestick remote is unresponsive, make sure it’s within a reasonable distance from the streaming stick. Try reactivating it with the voice button, changing the batteries, or resetting the pairing. If the issue persists, consider pairing it again with the Fire TV Stick or performing a hard reboot. Alternatively, you can use the Fire TV App as a substitute.
Amazon launched Fire TV in 2014, and they have 40 million active users today.
Being their customer since 2017, I’ve faced many issues and resolved most of them myself.
Recently, my Firestick remote was not working, and while researching, I found the issue is not that difficult to fix, so I thought to write a guide for you guys.
How to Fix “Firestick Remote Not Working”
Here are some quick and easy fixes for the fire tv remote not working:
- First and foremost, replace the batteries of your Firestick remote.
- Try resetting either the amazon fire stick remote or the device.
- Make sure to be within a 10-20 feet radius of the device.
- Try to unpair your remote and then re-pair it again.
With that said, let’s get into the details right away.
1. Restart Firestick Remote
Restarting the remote may sound measly, but it does work most of the time.
To restart the remote, follow these steps:
- Open up your remote back and remove the batteries.
- Wait for a minimum of 30 seconds.
- Reinstall the batteries and ensure you put them back correctly.
It is that simple, and that quick and easy solution may fix the firestick not working issue.
2. Restart Amazon Firestick Device
If restarting the remote doesn’t work, try restarting the Firestick.
- Unplug the Amazon Firestick’s USB connection from the TV or the adopter (Only unplug the USB, not the HDMI.)
- Again wait for 30 seconds, and then plug the connection back in.
Once the Firestick is functioning again, check whether your Amazon Firestick remote is working.
If not, try the solutions listed below.
3. Make Sure the Remote is Within 10 Feet of the Firestick
The remote for a Firestick communicates with the device through Bluetooth rather than infrared.
Although it is not necessary to aim the remote directly at the Firestick for it to function, you do need to be in range for it to do so. A preferable range of connection for the vast majority of Bluetooth devices is around 10-20 feet.
Some Bluetooth devices can reach up to 30 feet, while others can only achieve a distance of around 10 feet – it is preferable to go as near as you can.
4. Remove Obstacles Between the Remote and the Firestick
The Firestick remote requires a clear route to connect.
Make sure no gaming console or books obstruct your remote or Firestick.
Remove WiFi routers and microwaves that emit radio signals near the Firestick device.
5. Replace the Batteries in the Remote
Meanwhile, the Firestick gets its power from the USB connection, but the remote use AAA batteries, and one of the most commons issue is related to battery problems.
If the batteries are corroded or weak, the remote will not work correctly, so try replacing the batteries too.
Take off the back cover on the remote (as shown above in the first step) and replace the two AAA batteries with new ones.
After replacing the batteries, give the remote another go.
6. Use the Amazon Fire TV App to Control Your Firestick
This app is an excellent addition to Amazon Fire TV Service. It includes a digital remote control and a ton of other features.
If your Firestick’s remote stops working, you may use your smartphone as a remote control using this app.
It also makes typing and navigating much easier than the little Firestick remote control. (You can also give voice commands using this app.)
Following the download, you’ll be asked to complete the installation in a few steps. Your TV screen will show you a string of four numbers. You’ll need to input those exact numbers into the app to establish a connection.
You’ll need to use the same WiFi network as your Fire Stick device if you want to connect your phone.
7. Unpair and Then Re-Pair the Remote to the Fire TV Stick
There are two ways to unpair the remote, from the remote itself or the Fire TV app.
You can unpair from the remote itself and do it from the Amazon Firestick app. We are only going to discuss from Amazon Fire TV App method.
You can’t unpair the remote from the remote itself unless you have another remote control connected to the Firestick device; that is why we are not going to discuss it.
Unpair from Amazon using Fire TV App
By now, I am sure you have the Fire TV Android or iOS app installed on your smartphone.
Let’s learn How to Unpair Firestick Remote and Follow these steps:
- Ensure your TV and Firestick device are turned on.
- Open the Firestick app on your smartphone.
- In the app, tap on the small gear icon “⚙️” on the top left.
- Select Settings.
- Then select Controllers and Bluetooth Devices.
- Then Amazon Fire TV Remotes.
- Finally, scroll down to Amazon Fire TV Remote.
The “Battery” will probably be marked as Offline here, even if they are brand new. (This indicates that there is an issue with the pairing.)
- To unpair the remote control, tap on the burger menu icon “☰” in the bottom right corner.
- Once unpaired, tap on Add New Remote and follow the instructions.
- Once the remote is added again, the battery status should show “Battery: OK.”
That’s it. The remote should work now as this one is the most effective way.
8. Reset the Firestick Remote
If the unpairing and re-pairing failed, resetting the remote might be the only option. It will restart your remote and take it back to the factory settings.
Since the resetting method is different for each model, you can follow this guide on Amazon for your remote control model.
Reset the Fire TV Stick to Factory Settings
Resetting the device will erase all of the data and will get the device back to factory settings. So you will have to re-download all of your apps.
With that said, let’s learn how to reset Firestick remote:
- Since your remote is not working, you can use the digital remote in Amazon Fire TV App to reset the Firestick device.
- Open up the Settings menu.
- Tap on My Fire TV.
- Scroll down and tap on Reset to Factory Defaults.
- Tap on OK to Confirm.
That’s it; the device will restart after a few minutes with the factory settings.
10. Contact Amazon Support
The issue is likely deeper if all these procedures don’t solve your Firestick controller. Contact Amazon for assistance.
Amazon’s customer care can fix most Fire TV problems. If they can’t fix it, they may replace your Firestick.
Last Thoughts on Firestick Remote Not Pairing
Facing issues with Amazon Firestick or any advanced streaming device is a common problem these days.
You can try restarting your remote control or Firestick device; if it doesn’t work, you can work up to reset both.
The Amazon Fire TV app’s remote may replace the actual control. The app offers tons of other features.
If nothing of the solutions work for you, the last option is to contact Amazon customer care.
Frequently Asked Questions (FAQs)
Why my Firestick Remote Not Working?
If your Firestick remote is not functioning, it could be due to various reasons, such as depleted batteries, out-of-range devices, Bluetooth signal disruption, blocked TV infrared (IR) sensors, remote incompatibility, or incorrect HDMI-CEC port connection. To address the issue, carefully inspect and resolve these potential causes.